AudioCodes Voice Solutions for Genesys
AudioCodes Advanced BYOC
Connect your customers’ Genesys Cloud account to the SIP trunk provider(s) of their choice with Bring Your Own Carrier Cloud from Genesys and an AudioCodes session border controller (SBC). Deployed in an AudioCodes cloud account, your customers’ cloud account or in their data center, AudioCodes Live CX provides today's most advanced cloud-based SBC as a Service, fully managed and maintained by the SBC experts at AudioCodes. AudioCodes Live CX can be used for:
- SIP Migration/PBX Conversion
- SIP Migration - Moving from PRI to SIP PSTN connections
- PBX Conversion - Moving from legacy PBXs to best-in-class voice applications like Genesys Cloud and Teams
- Cloud Migration
- Moving from on-premise to the cloud with session border controllers (SBCs) managed by AudioCodes
- Connectivity for Third-Party Voice Apps
- The SBC provides SIP REC for passive apps like biometric analysis, recording and agent assist
- Put the application in the SIP call path for active apps like PCI compliance
- Firewall Buffering
- Easy to secure as the SBC uses a fixed single IP address to connect to Genesys Cloud Voice rather than the 4,000 addresses in the AWS/20 CIDR block
- Teams Direct Routing (see separate AppFoundry listing)
- Provide internal enterprise connectivity between contact center agents and back office Teams users
- MPLS/VPN - Terminate facility-based SIP trunk in AudioCodes wire center
- AudioCodes SBC relays call to Genesys Voice over the internet
