AudioCodes click-to-call works best with Genesys

WebRTC click-to-call

Voice and video click-to-call over the IP network, has become a tool for companies to gain competitive advantage. It allows consumers to continue with their web/mobile browsing experience on the company’s website, while communicating via voice or video with an agent. The agent receives contextual information like the consumer’s identity, web pages visited and more.

Why AudioCodes click-to-call works best with Genesys

The AudioCodes click-to-call managed service comprises a feature-rich, highly secure WebRTC gateway, fully integrated with AudioCodes’ market leading session border controllers, along with a dedicated WebRTC client SDK for mobile apps and a web click-to-call widget. AudioCodes’ solution terminates on SIP, therefore:

It works natively with Genesys SIP or WebRTC phones. No need for additional plugins.
Genesys Cloud can natively record the interaction. No need for external recording applications.
The interaction is captured by Genesys reporting as a regular call and not as a chat interaction.
It is offered in secured and global versatile deployment models, on any cloud or on-premise.

Smart implementation of a click-to-call solution over data networks brings many advantages:

Web metadata is available for the agent to use
Shorter handling time resulting from web pre-qualification agent routing and embedded visual IVR
No toll-free service provider charges
Management and monitoring of voice quality per call
Options for video calling and co-browsing

We offer:

WebRTC sessions
Transcoding
Video
SIPREC for the duplication of click-to-call (WebRTC) sessions
Hosting of the click-to-call solution by AudioCodes
GEO redundancy for resiliency against datacenter outages by maintaining WebRTC gateways in multiple geographical locations