Step into the future of contact center communications with AudioCodes Inbound Digital
Click-to-Call! Bid farewell to the constraints of telephony service networks and welcome a new era of global connectivity, unmatched customer experience and substantial telecom savings.
Bring Your Own Carrier (BYOC)
Embrace Cloud Migration
Integrate Any 3rd Party Telephony Provider
Uphold Voice Excellence
Secure Business Continuity
Real-Time Performance & Monitoring
Click-to-Call from anywhere.
All your customers need is Wi-Fi.
Click-to-Call from anywhere.
All your customers need is
Wi-Fi.
Customer self-service digital journeys often become high-effort, frustrating experiences. Enable escalation to an agent with a simple click of a button.
Customer self-service digital journeys often become high-effort, frustrating experiences. Enable escalation to an agent with a simple click of a button.
Save minutes per call of your agents’ time with
authenticated customer calls.
Save minutes per call of your agents’ time with authenticated customer calls.
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Remember:
AudioCodes Inbound Digital Click-to-Call connects customers to an agent by voice or video call over the Internet. The call is initiated when the customer clicks a button on a company’s mobile application, website or kiosk. The button is pre-coded to route the call to a suitably skilled contact center agent based on caller ID or the context within the app or website from where the call was initiated.
Having a click-to-call button on your digital channels contributes to an elevated omnichannel experience, enabling customer to get real-time answers through personalized conversations at critical points in the digital journey. This efficiency lends to increased customer conversions and a superior customer experience that wins customer loyalty. What’s more, the customer can call from anywhere in the world without any limitations of telephony area restrictions.
Caller identification and contextual data forwarded to agents along with the call.
Caller identification and contextual data forwarded to agents along with the call.
Your high-intent online customers can seamlessly click for agent assistance when they need it most.
High-intent online customers can seamlessly click for agent assistance when they need it most.
Increase conversions on promotional campaigns using QR codes to call directly to appropriate agents.
Increase conversions on promotional campaigns using QR codes to route calls directly to appropriate agents.
Brochure
Real-time, limitless, customer service connectivity from anywhere in the world.
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AudioCodes’ One Voice Operations Center (OVOC) monitors the contact center voice network to ensure excellent Click-to-Call voice quality for both agents and calling customers.
Confidential calls, secure video sessions, and protected co-browsing with the inherent safety of AudioCodes’ Click-to-Call technology.
Strategically place Digital-Click-to-Call buttons in your customer journey for agent cross-selling and upselling opportunities.
Strategically place Digital Click-to-Call buttons in your customer journey for agent cross-selling and upselling opportunities.
AudioCodes is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.
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