AudioCodes Voice Solutions for Genesys

Connectivity with Microsoft Teams

The growing popularity of unified communications and collaboration solutions within organizations is driving the need for seamless integration between those systems and contact center platforms.

AudioCodes Live CX offers certified Microsoft Teams Direct Routing connectivity that simplifies the integration of Microsoft Teams with the contact center infrastructure. It provides seamless, rapid and cost-effective integration with Microsoft Teams enabling high quality voice collaboration. The Microsoft Teams Direct Routing connectivity solution can be delivered as a cloud service or managed at the customer data center.

Reasons for choosing AudioCodes Direct Routing Session Border Controllers (SBCs):

• Market-leading SBC vendor with vast experience ensuring successful implementations
• The first Direct Routing SBC to be certified for Microsoft Teams
• Fully tested and approved for Genesys contact center environments including Genesys Cloud
• Superior voice processing technology ensures reliable, high quality calling with robust security
• Available in hardware and virtualized form supporting highly scalable deployments on premises, or in public or private clouds
• Support all leading public cloud environments (Azure, AWS, Google Cloud)
• Available as a managed service on a monthly subscription basis to simplify deployment and reduce costs