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White Paper

Intelligent Contact Center Transformation with Remote Connectivity 

Flexible, high-quality voice communication is essential for providing the high level of service that today's contact center customers and agents rightly expect. But how can forward-thinking enterprises handle the many significant challenges raised by the remote working model and the flexibility needed for customers?

Read our new white paper, Intelligent Contact Center Transformation with Remote Connectivity, to find out what you need to do to come out on top in the remote working revolution, including:

  • What are the pros and cons of the different work from home options for agents?
  • What are the advantages of VoIP click-to-call?
  • How does WebRTC technology address the connectivity needs of modern contact centers?
  • Is WebRTC secure?
  • Top tips for implementing a WebRTC infrastructure correctly.