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Sell with Confidence
Build the sales and technical knowledge to identify opportunities and position the value clearly.
Interaction Insights Partner Opportunity
Grow Your UCaaS Business with Compliance Recording and AI-Powered Conversation Intelligence
Deliver UCaaS Compliance Recording and AI-Powered Analytics as a Managed Service
Talk to our team to find out more!
Create recurring subscription revenue by adding enterprise compliance recording and AI-powered conversation intelligence to Microsoft Teams, Cisco Webex* and other UCaaS environments.
Platform Support
Supported UC Platforms
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* Cisco Webex and Zoom are supported via SIPREC. Any SIPREC-enabled PBX or IP-PBX can also be supported.
The Solution
What is Interaction Insights?
Interaction Insights is AudioCodes' enterprise platform for compliance recording and AI-powered conversation intelligence across Microsoft Teams, Cisco Webex* and Zoom*, as well as SIPREC-enabled PBX and IP-PBX environments.
Microsoft 365 Certified for Teams, it enables partners to deliver secure recording, regulatory compliance and AI-driven business insights as a managed cloud service—creating new recurring revenue opportunities while helping customers gain more value from every interaction.
Securely capture, retain and
analyze every interaction
Compliance Recording
AI Analytics
Quality Monitoring
Flexible Storage
AI-powered conversation intelligence and analytics
Voice, video, screen sharing and messaging capture
Multi-platform support for Teams, Webex*, Zoom* and SIPREC-enabled PBX and IP-PBX environments
Flexible storage, including Bring Your Own Storage (BYOS)
Enterprise security, governance and retention management
Easy customer onboarding and rapid service activation
Partner & Customer Trust
Trusted by Partners. Proven by Enterprise Customers.
Interaction Insights Partner Journey
From Registration to Recurring Revenue
A clear path to build expertise, deliver customer value and grow your managed services business.
Register
Join the program or register an opportunity.
Become Certified
Complete sales and technical enablement.
Sell
Position solutions, close deals and register opportunities.
Deploy & Manage
Activate and manage services through AudioCodes Live.
Earn & Expand
Grow recurring revenue and expand customer accounts.
Interaction Insights Partner Certification
Build the Confidence and Credibility to Win More Opportunities
Certification helps your sales and technical teams position compliance recording and AI-powered conversation intelligence with confidence.
It turns Interaction Insights from a product you can sell into a managed service you can confidently grow - helping you differentiate your business and create more value for customers.
Differentiate Your Business
Recognition as an Interaction Insights Certified Partner helps demonstrate your expertise to customers.
Build Recurring Revenue
Add compliance recording and AI-powered conversation intelligence to your UCaaS managed-service offering.
Progress More Opportunities
Use sales tools, campaigns, marketing support and AudioCodes guidance to move customer projects forward.
Generate Predictable Revenue
Build recurring monthly revenue through subscription services.
Expand Every Teams Opportunity
Add compliance recording and analytics as a managed service.
No Infrastructure Required
Deliver enterprise recording without deploying recording servers.
Onboard Customers Faster
Onboard new customers in as little as five minutes using the AudioCodes Live Platform.
The Interaction Insights Partner Advantage
Add a High-Value Service to Every Teams Deployment
Customers increasingly require compliance recording, quality monitoring and AI-powered analytics in addition to voice connectivity.
Built on Microsoft Azure and delivered through the AudioCodes Live Platform, Interaction Insights allows partners to focus on growing their business instead of deploying and managing complex recording systems.
Partner support includes: certification, sales enablement, campaign support and commercial rewards.
Product Capability
Turn Every Interaction into Actionable Insights
Interaction Insights transforms recorded conversations into actionable business intelligence that supports customer experience, service quality and employee performance.
Executive Summaries
Sentiment Analysis
Quality Monitoring
Employee Coaching
Trend Discovery
Searchable Knowledge
Why Interaction Insights?
A Stronger Partner Proposition
Interaction Insights transforms recorded conversations into actionable business intelligence that supports customer experience, service quality and employee performance.
| Capability | Interaction Insights | Typical Recording Offering |
|---|---|---|
| Deployment |
Cloud delivery via the AudioCodes Live Platform, with onboarding in as little as five minutes
|
Complex deployment |
| Platform Support |
Multi-platform support: Microsoft Teams, Cisco Webex*, Zoom* and SIPREC-enabled PBX and IP-PBX environments
|
Single-platform support |
| Storage Model |
AudioCodes-hosted storage or Bring Your Own Storage
|
Fixed storage model |
| Offering |
Partner-focused offering with rewards, sales enablement, certification and campaign support
|
Product-only engagement |
Customer Value
Why Customers Choose Interaction Insights
Help customers protect their business, support regulatory requirements and improve operational performance with secure, cloud-based recording and analytics.
Regulatory Compliance
Capture and retain communications to support regulations, internal policies and corporate governance requirements.
AI-Powered Analytics
Turn recordings into business intelligence with transcription, sentiment analysis and AI-generated insights.
Complete Interaction Capture
Record voice, video, messaging and screen sharing across supported UC environments.
Flexible Cloud Storage
Use AudioCodes-hosted storage or Bring Your Own Storage to support governance and data residency needs.
Enterprise Security
Protect sensitive communications with encryption, role-based access controls, retention policies and audit capabilities.
Operational Performance
Support dispute resolution, quality assurance, coaching, fraud investigation and business continuity.
Frequently Asked Questions
What Partners Need to Know
Can partners offer Microsoft Teams compliance recording as a managed service?
Yes. AudioCodes partners can deliver Microsoft Teams compliance recording as a cloud-based managed service through the AudioCodes Live Platform, creating recurring subscription revenue without deploying and managing complex recording systems.
Why become an Interaction Insights Certified Partner?
Interaction Insights Partner Certification gives sales and technical teams the confidence, credibility and support to grow a stronger managed-service practice. Certified Partners receive structured enablement, recognition, sales tools, campaigns and marketing support to help identify opportunities, position the solution clearly and progress more customer projects. It helps partners turn Interaction Insights from a product they can sell into a service they can confidently grow.
What is the difference between Microsoft Teams call recording and compliance recording?
Standard Microsoft Teams call recording is designed for productivity and collaboration, allowing users to save meetings for future reference. Compliance recording is an enterprise solution that automatically records designated users or departments based on organizational policies. It provides secure storage, retention policies, tamper-resistant recordings, access controls and audit capabilities required by regulatory authorities. Microsoft Teams compliance recording is enabled through integrations with certified third-party compliance recording solutions, such as AudioCodes Interaction Insights.
What is Microsoft Teams compliance recording?
Standard Microsoft Teams call recording is designed for productivity and collaboration, allowing users to save meetings for future reference. Compliance recording is an enterprise solution that automatically records designated users or departments based on organizational policies. It provides secure storage, retention policies, tamper-resistant recordings, access controls and audit capabilities required by regulatory authorities. Microsoft Teams compliance recording is enabled through integrations with certified third-party compliance recording solutions, such as AudioCodes Interaction Insights.
What is Microsoft Teams compliance recording?
Microsoft Teams compliance recording is the secure capture and retention of business communications, including voice calls, video meetings, screen sharing and instant messaging, to support legal, regulatory and corporate governance requirements.
Which organizations need compliance recording?
Compliance recording is widely used in financial services, banking, insurance, healthcare, government, emergency services, contact centers and legal services.
Does Interaction Insights support platforms other than Microsoft Teams?
Yes. Cisco Webex* and Zoom* are supported via SIPREC. Interaction Insights also supports SIPREC-enabled PBX and IP-PBX environments, helping partners standardize recording services across mixed communications platforms.
Can customers use their own cloud storage?
Yes. Interaction Insights supports AudioCodes-managed storage and Bring Your Own Storage to help customers align with governance, security and data residency requirements.
How quickly can partners deploy Interaction Insights?
Because Interaction Insights is delivered from the cloud via the AudioCodes Live Platform, partners can provision customers rapidly without deploying and managing complex recording systems.
Become a Certified Interaction Insights Partner
Build recurring revenue, deliver enterprise compliance recording and differentiate your services with AI-powered analytics.
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