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White Paper

Always On CX:EX: How to Bring Modern Contact 

 Center Capabilities to Microsoft Teams

Your agents and staff rely on UC platforms like Microsoft Teams for their everyday communication with colleagues.
By extending your Microsoft Teams ecosystem with a CCaaS integration, you can add the most critical components for providing quality service, without having to invest in a detached platform.

In this white paper, you’ll learn:

  • Life before and after UCaaS & CCaaS consolidation
  • How to remove the barrier between agents & back-office experts
  • How every Microsoft Teams user can become a potential agent 
  • The unmatched abilities of the Power model integration with Microsoft Teams

Get our white paper, Always On CX:EX: How to Bring Modern Contact Center Capabilities to Microsoft Teams, to learn how every Microsoft Teams user is now a potential agent powered by exceptional CX capabilities.