Your agents and staff rely on UC platforms like Microsoft Teams for their everyday communication with colleagues.
By extending your Microsoft Teams ecosystem with a CCaaS integration, you can add the most critical components for providing quality service, without having to invest in a detached platform.
In this white paper, you’ll learn:
- Life before and after UCaaS & CCaaS consolidation
- How to remove the barrier between agents & back-office experts
- How every Microsoft Teams user can become a potential agent
- The unmatched abilities of the Power model integration with Microsoft Teams
Get our white paper, Always On CX:EX: How to Bring Modern Contact Center Capabilities to Microsoft Teams, to learn how every Microsoft Teams user is now a potential agent powered by exceptional CX capabilities.