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AudioCodes

Interaction Insights Call Recording 

Next-gen, enterprise-grade UC interaction recording delivered securely from the cloud

Set Up Your Free Trial

  1. Submit your details via the online form.
  2. One of our professional services team will contact you within 2 working days to begin the onboarding process.
  3. Once we receive consent from your global IT admin, we will schedule a short training session.

Interested in a FREE 30-day trial?

Interaction Recording - Customers

Powerful Compliance Recording with Flexible Storage Options

AudioCodes Interaction Insights is a next-generation, enterprise-grade interaction recording solution for unified communications environments (including Microsoft Teams, Webex and others), securely hosted in the cloud. Record voice calls, video conferences, instant message conversations and screen-sharing sessions with powerful compliance features, flexible storage options and AI-powered analytics. Interaction Insights supports SIPREC for recording calls in other UCaaS and PBX environments.

Use Cases:

Certified for Microsoft Teams
Compliance

Superb voice quality
Quality Assurance

Advanced features for enhanced productivity
Malicious Call Handling

Convenience Recording
Convenience Recording

Powerful-Compliance-Recording-and-Retrieval-with-Flexible-Storage-Options

 

AI Analytics that Unlock the Value of Every Interaction

Interaction Insights' AI analytics elevate call recordings into actionable compliance and quality intelligence at scale. Our recording analytics automatically uncover fully customizable, business-critical insights including identifying regulatory risks, scoring agent performance and surfacing key moments for audits, QA and coaching.

Interested in a FREE 30-day trial?

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