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Exclusive Roundtable Event  Contact Center Special

24 Sept, 09:30h - 14:00 CET
AudioCodes Almere, Versterkerstraat 3d, 1322 AN, Almere, Netherlands

About this event

AudioCodes Benelux Roundtables are back from summer break! We have a Contact Center special planned on 24 September and invited CC4Skype to jointly share our expertise and update you with the latest Contact Center news and updates. At this event you'll get a sneak preview into the Contact Center of the future, you'll hear why you should consider switching from Skype for Business to Microsoft Teams, what the opportunity of Artificial Intelligence for Voice is, how WebRTC can help you increase customer engagement while lowering costs and finally, how our SmartTap recording solution helps capture and index any customer or organizational interaction. See the full agenda below. 

Register now. Seats are limited.

Agenda

09:30
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10:00
Welcome with coffee and stroopwafels
10:00
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10:15
Introduction
Jasper Maters, Regional Sales Director, AudioCodes
10:15
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10:45
AudioCodes vision, strategy and Voice AI
Peter Broeckx, Regional Sales Director Contact Center, AudioCodes
10:45
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11:15
Contact Center of the Future
Anne-Meine Gramsma, CCO, CC4Skype
11:15
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11:30
Coffee break
11:30
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12:00
Interactive demonstration CC4Skype solution
GertJan Coolen, CTO, CC4Skype
12:00
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12:30
Web RTC
Jasper Filon, Sales Engineer, AudioCodes
12:30
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13:00
SmartTAP call recording for enterprises
Gerald Groh, SmartTAP EMEA Regional Sales Director, AudioCodes
13:00
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14:00
Sandwich Lunch

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