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AudioCodes

Getting Dumped Stinks.

Choose a more reliable partner.

Whether your UC platform left you hanging—or your vendor just stopped showing up—we’re here with seamless, future-ready solutions for Teams, Zoom, Webex, and more. Migrate with confidence, not chaos. 

FIND YOUR MATCH TALK TO AN EXPERT

A New Chapter Starts Here.

The UC landscape is shifting - fast. Vendors are scaling back, changing strategies, or leaving customers without a clear path. But you don’t have to be left behind. AudioCodes has your back.

Whether preparing for a transition or navigating change, we’ll help you take control of your migration with reliable, future-ready solutions. No matter your business size or UC platform of choice, we offer a flexible path forward to help you migrate with confidence.

Watch The Full Migration Video Series

Background
1. What Just Happened?

Businesses are facing unsupported platforms. Find out what’s next — and how to prepare.

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2. Your Step-by-Step Guide

No headaches, no downtime. Here's how to migrate smoothly.

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3. Why Choose Live CX?

Built for enterpise-scale contact centers with complex UC & CX needs.

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4. Need a Teams Contact Center?

Voca CIC: modern certified Microsoft Teams contact center

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5. Live CX or Voca CIC - What is Right for You?

Two options, tailored for businesses of all sizes.

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Thousands Have Made the Move — Now It’s Your Turn

AudioCodes revolutionized our contact center communications, aligning them with contemporary standards and fulfilling our stringent business continuity demands. With a secure and adaptable voice infrastructure, AudioCodes has played a pivotal role in elevating our employee experience and customer experience to unparalleled heights. Their solution not only meets our immediate needs but also unlocks new possibilities for future innovations

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Product Owner, Falck Henrik Fjordvald

I’m finding that Voca CIC is more accepted than other products we’ve implemented in the past because of how easy it is to use. For us admins, the ease and quickness to create a contact center from drawing to deployment has saved us hundreds of hours and months of planning. The scalability of Voca assures us we can take on any project the University has. On top of that, the reliability, it has been such a stable product that we haven’t had any downtime.

University-of-Central-Florida-logo
Lead UC and Head Architect of Contact Centers, University of Central Florida Keith Honaker

Migrate with Confidence, Not Just Speed

Your Step-by-Step Migration Blueprint
FREE GUIDE

Your Step-by-Step Migration Blueprint

Thinking about making the move to a cloud UC platform? Don’t go in blind. Our Migration Blueprint is your essential guide for navigating every stage of your UC journey — helping you plan a seamless, stress-free transition to a future-ready cloud platform with zero surprises.

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FAQ - Migration Questions

How does AudioCodes support companies migrating from Avaya to Microsoft Teams?

AudioCodes specializes in Avaya-to-Microsoft Teams migration. Our migration framework includes:

  1. Voice gateway and SBC solutions for hybrid or full Teams calling
  2. Pre-integrated contact center solutions like Voca CIC for Teams
  3. Step-by-step support to replicate and improve your current call flows

We help companies eliminate legacy infrastructure while retaining call quality, workflows, and compliance—with minimal disruption and 30-day go-live options.

Can AudioCodes help us modernize our legacy IVR or self-service experience?

Yes. With VoiceAI Connect and Voca CIC, you can upgrade your IVR to a modern, AI-driven conversational experience. We support:

  1. Natural language IVRs
  2. Virtual agent integrations (ChatGPT, Dialogflow, Azure AI)
  3. Self-service channels across voice, chat, SMS, and WhatsApp

This results in shorter wait times, smarter routing, and a better customer experience without increasing headcount.

Is AudioCodes compliant with security and industry standards?

Yes. AudioCodes adheres to strict enterprise-grade security, including:

  1. End-to-end encryption for voice and data
  2. Compliance with GDPR, HIPAA, and ISO standards
  3. Native support for Teams security and authentication protocols

Security is built into every layer—from our managed SBCs to call recording and analytics—giving you peace of mind and regulatory compliance.

What makes AudioCodes different from other cloud contact center providers?

Unlike generic CCaaS platforms, AudioCodes is:

  1. Purpose-built for Microsoft Teams and hybrid environments
  2. Backed by 30+ years in voice infrastructure and real-time communication
  3. Designed for modular scaling and open integration with your existing tech stack
  4. Fully supported by VoiceAI, Live CX, and world-class SBCs

We don’t just offer cloud migration—we offer a smarter, voice-first transformation journey.

Will I lose my existing call data or contact center configurations during cloud migration?

Absolutely not. AudioCodes’ expert onboarding and migration teams ensure that all your existing call data, routing workflows, IVRs, agent profiles, and reporting configurations are safely transferred during your cloud contact center migration. Whether you're transitioning from Avaya, Cisco, or another legacy PBX or CCaaS system, we handle the heavy lifting—with zero disruption to operations and go-live in 30 days or less.

What kind of support does AudioCodes offer during and after cloud migration?

AudioCodes provides end-to-end migration support, including:

  1. A dedicated cloud migration engineer
  2. 30-day guaranteed onboarding and training support
  3. SIP trunk provisioning and network readiness validation
  4. Ongoing 24/7 support post-migration

Whether you're moving to Microsoft Teams Voice, deploying Voca CIC, or rolling out Live CX, we’re with you every step of the way—from discovery to deployment to optimization.

Which platforms do AudioCodes Live CX and Voca CIC integrate with?

AudioCodes solutions are built for seamless integration with Microsoft Teams and leading third-party platforms, including:

  1. CRM systems (Salesforce, Zendesk, Dynamics)
  2. Collaboration tools (Slack, Zoom, Webex)
  3. VoiceAI Connect for connecting voice channels with AI and virtual agents (including Azure Bot Services, Google Dialogflow, and more)
  4. We’re designed for open connectivity and flexibility, empowering modern cloud-first contact centers.

Is there a free trial or pilot for Voca CIC or Live CX?

Yes! We offer:

  1. A 30-day free trial of Voca CIC, our advanced cloud-native intelligent contact center
  2. A Speed-to-Value Live CX Pilot, where you get:
    • A full POC environment
    • Onboarding + SIP trunking + Go-Live in 30 days or less
    • Free first month if we don’t deliver on time
      (Limited to 500 seats; up to 2 applications; dependent on third-party integration requirements)

Can I continue using my current VAR, MSP, or systems integrator to support AudioCodes?

Yes! AudioCodes works with a global ecosystem of certified VARs, MSPs, and systems integrators. If your provider is already supporting Teams or SIP-based solutions, they can easily support our Live platform, Voca CIC, or Teams-certified hardware with minimal ramp-up.

Can I scale my cloud contact center as I grow—without switching platforms again?

Absolutely. AudioCodes offers modular and scalable cloud-native contact center solutions, allowing you to:

  1. Add channels (voice, chat, SMS, WhatsApp)
  2. Integrate AI and self-service tools
  3. Expand user licenses and applications as needed
  4. All without switching platforms or disrupting operations. You get enterprise-grade scalability with mid-market flexibility.
 
 

Get in Touch With Us to Learn More

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