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SmartTAP 360⁰ Live
for Microsoft Teams Free POC

A fully secure, dedicated cloud solution for compliance recording of all enterprise interactions

AudioCodes SmartTAP 360⁰ Live for Microsoft Teams is an intelligent, cloud-based, Microsoft-certified enterprise recording solution for all voice, video and instant messaging (IM) interactions. Designed for maximum deployment agility, SmartTAP 360⁰ Live makes it easy for companies to capture and index all types of internal and customer organizational communications automatically and effortlessly.

AudioCodes SmartTAP 360⁰ Live - Compliance Recording for Microsoft Teams

SmartTAP 360⁰ Live - Recording as a Service Solution

In line with AudioCodes SmartTAP 360⁰ Live’s whole ethos of simplicity, this recording as a service solution is available in two different options.

SmartTAP 360⁰ Live Essentials

Hosted in either the customer’s Azure subscription, the AudioCodes Azure subscription or on-premises, Live Essentials gets Microsoft Teams voice communications recording up and running in no time at all. It is applicable for all interactions, including compliance, quality management and analytics, and includes 24/7 proactive service monitoring.

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SmartTAP 360⁰ Live Pro

Live Pro includes all of the exceptional functionality of Live Essentials, and its already comprehensive recording capabilities have been expanded even further to cover voice, video, instant messaging and content sharing.

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SmartTAP 360⁰ Live for Microsoft Teams Highlights

Rapid time to market to give you full regulatory compliance right from the start.

Rapid time to market to give you full regulatory compliance right from the start.

Certified by Microsoft for use with Microsoft Teams for seamless interaction recording.

Certified by Microsoft for use with Microsoft Teams for seamless interaction recording.

Any deployment model via Azure or on-premises.

Any deployment model
via Azure or on-premises.

Highly cost-effective to bring compliance recording within easy reach for anyone.

Highly cost-effective to bring compliance recording within easy reach for anyone.

Flexible commercial model where you define the service you want and we make it happen.

Flexible commercial model where you define the service you want and we make it happen.

Fully scalable to grow along with your enterprise.

Fully scalable to grow along with your enterprise.

SmartTAP 360° Live Application Note

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Is Regulatory Compliance Important to You? We’ve Got This!

If keeping firmly on the right side of today’s complex regulations – including MiFID II, GDPR and E-Discovery – is vital to your organization, SmartTAP 360⁰ Live has you covered. It offers manual pause and resume for real-time PCI compliance recording and automatic recording notifications.

There are also dedicated deletion and retention policies with local (national) storage capabilities for GDPR compliance, as well as an audit trail of user activities, digital signatures and authentication of all recordings for E-Discovery compliance.

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SmartTAP 360⁰ Live - Add-On Services

To further enhance the SmartTAP 360⁰ Live experience, we also offer some unmissable add-on services:

Voice Analytics

Voice Analytics

Enables full transcription with keyword search and the ability to activate notifications with spoken words and sentiment.

Double Recording Solution

Double Recording Solution

For when Azure high availability just isn’t enough, enjoy real peace of mind with double recording thanks to a full active topology.

Geo-Redundancy

Geo-Redundancy

Activate geo-redundancy services to boost Azure’s high availability capabilities.

SmartTAP 360⁰ Live - Service Architecture

SmartTAP 360⁰ Live - Service Architecture

Compliance Recording Data Security

Just because AudioCodes SmartTAP 360⁰ Live is hosted in the cloud, that doesn’t mean your data is any less secure.

AudioCodes SmartTAP 360⁰ Live offers broad data security you can count on, data security at rest and data security in transit.

SmartTAP 360° Live “data at rest” refers to inactive data such as call records and media that is stored physically in a digital form. Media is stored and encrypted using application-level encryption as well as on disks or with storage encryption.

SmartTAP 360° Live “data in transit” refers to data flowing through the communications network between the various system elements. Such data is encrypted using secure protocols such as HTTPS and SRTP.

Powerful analytics facilitate deep insights for truly effective decision-making.

A comprehensive voice analytics layer built using cloud cognitive services provides enterprises with all the information they need to make important business decisions with confidence. Get access to real-time KPIs based on criteria like full call transcription, highlight keywords and speaker sentiment.

Powerful analytics facilitate deep insights for truly effective decision-making

Frequently Asked Questions

What is included in the managed service?

The managed service includes 24/7 proactive monitoring, which automatically activates AudioCodes support services if necessary.

How easy is it to scale up the SmartTAP 360° Live service?

Simply order additional targeted users from your local AudioCodes partner and we’ll add them to your service for you.

Can I host AudioCodes Live in my own data center?

Absolutely. For customers looking for full control of their SmartTAP 360° Live recording application and infrastructure, our latest hybrid model can be hosted in a customer’s data center.

What do I have to commit to contractually?

The minimum contractual term for the SmartTAP 360° Live service is 12 to 36 months.

I’m an IT manager at a large multi-national enterprise. Are there any recording solution best practices I should be aware of?

We recommend hosting a dedicated centralized recording solution hosted in your preferred architecture. If required by local regulations, you should also have multi-country storage support.