AudioCodes SmartTAP 360⁰ Live for Microsoft Teams is an intelligent, cloud-based, Microsoft-certified enterprise recording solution for all voice, video and instant messaging (IM) interactions. Designed for maximum deployment agility, SmartTAP 360⁰ Live makes it easy for companies to capture and index all types of internal and customer organizational communications automatically and effortlessly.
In line with AudioCodes SmartTAP 360⁰ Live’s whole ethos of simplicity, this recording as a service solution is available in two different options.
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A comprehensive voice analytics layer built using cloud cognitive services provides enterprises with all the information they need to make important business decisions with confidence. Get access to real-time KPIs based on criteria like full call transcription, highlight keywords and speaker sentiment.
The managed service includes 24/7 proactive monitoring, which automatically activates AudioCodes support services if necessary.
Simply order additional targeted users from your local AudioCodes partner and we’ll add them to your service for you.
Absolutely. For customers looking for full control of their SmartTAP 360° Live recording application and infrastructure, our latest hybrid model can be hosted in a customer’s data center.
The minimum contractual term for the SmartTAP 360° Live service is 12 to 36 months.
We recommend hosting a dedicated centralized recording solution hosted in your preferred architecture. If required by local regulations, you should also have multi-country storage support.