Voca CIC delivers enterprise contact center capabilities without introducing a separate external platform. Built on Microsoft Teams and Azure, it provides AI, routing, reporting, omnichannel, and compliance recording while keeping everything inside your Microsoft environment.

You get the capabilities you expect from premium platforms, without the additional complexity or layered infrastructure.

Yes. Voca CIC delivers 99.999% voice uptime through its Teams Phone integration and is Unify Certified for Microsoft Teams. It supports compliance recording, CRM integration, advanced routing, role-based access, and scalability across departments.

It is built for organizations that require reliability, governance, and security.

Yes. Many organizations deploy Voca CIC alongside their current contact center and transition in phases. Because agents remain inside Microsoft Teams, the change is operationally simpler and training requirements are minimal.

Premium CCaaS platforms often require a separate voice stack, separate AI infrastructure, and dedicated specialists to manage them.

Voca CIC runs inside Microsoft Teams on Azure and is delivered by a single vendor from implementation through managed services. You work with one team from start to finish.

You get the strength of the Microsoft ecosystem with faster deployment, simpler operations and predictable costs.

No. Voca CIC is priced per agent, so you always know exactly what you're paying for. No usage-based surprises, no variable costs. Just predictable pricing that keeps your budget intact.

AI Summarization and Sentiment Analysis come with Azure OpenAI included as part of the Agent Insights add-on.

For generative AI capabilities like AI Voice Agents and AI Receptionist, you connect your own Azure OpenAI instance. From there, building is straightforward — teams can upload knowledge, create prompts, and define AI behavior in a single canvas without needing technical expertise, all backed by Voca CIC's enterprise-grade security.