Voca CIC Dual Persona Early Access Program

Shape the Future of
Microsoft Teams Contact Centers

Be among the first to evaluate the newest capability in inbound call experience.
Partner with us in piloting Dual Persona powered by Microsoft Teams Phone Extensibility.

How Voca CIC’s Early Access Program works:

Apply: Complete the early access application
(limited spots available)
Meet: Work with our engineers to configure Dual Persona in your Teams environment
Share: Provide your real-world observations and suggestions

Dual Persona allows contact centers to apply finer control
to the ringing behavior of your Teams contact center.

Applications for the Early Access Program are now closed.

Reach out to your Voca CIC representative for information on upcoming pilot opportunities.

FAQs

What’s Dual Persona?

To create a more intuitive agent experience, Dual Persona allows contact centers to apply finer control to the ringing behavior of your Teams contact center. With the new Dual Persona, you can configure where calls ring, the Voca agent desktop (Voca Worker App) or the Teams client.

Who is it for?

We’re looking for Voca CIC enterprise customers with a minimum of 50 agents

Do I need to prepare anything?

You don’t need to prepare anything! We want to gather input from your experience, so just make sure you have some time to test and share your feedback with us.

What should I expect?

You'll meet one-on-one with AudioCodes' Teams CX engineers to implement and configure Dual Persona in your own Voca CIC instance, understand the known limitations of Dual Persona, and review what to expect. Once set up and using Dual Persona, we’ll work with you to collect your feedback as part of the design partnership. There is no cost associated with the Early Access Program.

Shape the Future of Microsoft Teams Contact Centers

Shape the Future of
Microsoft Teams Contact Centers