Get Your Blueprint to Mastering Omnichannel Customer Experience with Microsoft Teams
Customers now demand faster support on their terms. Gone are the days when call queues were enough. Customers want omnichannel options like email, webchat, and SMS.
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What’s Inside the Blueprint?
The current state of omnichannel CX
Why omnichannel CX is no longer optional
How to decide if the time is right for omnichannel
