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Voca

Date: February 19, 2025 | Time: 11:00 AM EST

Finding Clarity in the CCaaS Jungle: 5 Steps to the Most Informed Choice

Join the Live Video Podcast: Always On CX:EX Presented by AudioCodes Voca

The list of contact center options is endless. Even when you dig deeper into a feature comparison table, you’ll see no difference between solutions.

How do you decide between endless contact center options and ensure you’re making the right investment? 

We’ve narrowed it down to the top five factors you need to evaluate to make a confident decision: 

  • Getting Deployment, Implementation, Support and Uptime right
  • Should I care about UC & CC consolidation?
  • CRM integration: Open vs. Vendor-specific
  • AI: Customer-facing vs. Agent-assist
  • Navigating the CX pricing models

Date: February 19, 2025 | Time: 11:00 AM EST

Don’t miss the very first live podcast episode of Always On CX:EX!

Featured Speakers

Gidi Adlersberg

" The Content Optimization System matches content with context to create a highly personalized, relevant and meaningful customer experience. "

Gidi Adlersberg,
Business Director, Voca CIC
AudioCodes
Peter Broeckx

" The Content Optimization System matches content with context to create a highly personalized, relevant and meaningful customer experience. "

Peter Broeckx,
Regional Contact Center Director
AudioCodes

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