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Application Note

AudioCodes SmartTAP 360° Live 

Local Compliance Recording for Genesys Cloud CX

Compliance is a full-time challenge, and in the current age of innovations and cloud migrations, enterprises are adopting digital transformations and are expediting processes to enable data and applications in the cloud. However, there are many aspects of data that an enterprise must secure to have complete control of both internal and external data that must be housed according to country regulations.

AudioCodes SmartTAP 360° Live is an intelligent, compliance-grade enterprise recording platform. Supported by AudioCodes voice expertise and tailored for specific customer requirements, SmartTAP 360° Live can be easily deployed and integrated with a Genesys Cloud CX contact center using AudioCodes SBCs or gateways.

Read our new application note to learn about AudioCodes’ local recordings solution that fits your contact center’s country statutory regulations, corporate regulations and compliance needs, for the full story.

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