Webinar Replay
Work-at-Home Solutions for Genesys PureEngage and PureConnect Agents
In this webinar replay we present our unique solutions for Genesys PureEngage and PureConnect work-at-home agents and how we can help keep your Contact Center running smoothly with a growing team of remote agents.
AudioCodes three solutions for work-at-home agents:
- A WebRTC client that requires no installation, delivers high voice quality and is fully integrated with Genesys Desktop, WDE/WWE and Interaction Connect / Interaction Desktop
- Dedicated SIP endpoints (hardphones) which function independently from the agent PC application, with a unique voice quality solution for open internet and robust call security
- Session border controllers with voice quality impairment mitigation to ensure efficient and secure handling of high volumes of calls from agents using the Genesys Engage softphone
The COVID-19 crisis has forced many companies to shift their contact center agents to working from home. To minimize disruption, this needs to be done quickly, securely and cost-effectively. Current workflows must be maintained, and operators need to ensure high voice quality over unpredictable public internet links.
Click here for more information about AudioCodes’ solutions for work-at-home agents.
Featured Speakers
Larry Clarkson,
Chief Technology Officer North America,
AudioCodes
Sharone Ben-levi ,
VP Sales & Bus Dev. Contact Centers,
AudioCodes
